Emails going to owners Spam Folder or Being Blocked

If emails are not being sent to an owner their email server maybe blocking the emails or sending them to spam. To fix this they will need to add and to their White List (sometimes referred to as Safe Recipients List/Safe Senders List).

BigPond Email Account

  1. To request a Whitelisting, Call Technical Support on 133 933 or send an email to BigPond Technical Support (you can chat to a support person when you are on the Support page by choosing "Problem with my Service, then choose email) with the following message:

Please add all emails from AND to my White list/Safe Senders List. These emails contain important information about my horse(s) and I need them delivered to my inbox.

Gmail Email Account

  1. In the search bar at the top of the page, click the downward arrow for more options.
  2. In the "From" field, enter
  3. Click "Create filter with this search" at the bottom of this dropdown window.
  4. Choose "Never send it to Spam".
  5. Click "Create filter".
  6. Repeat the steps for

Moving miStable emails to your Primary Inbox:

  1. Go to Promotions tab and open an email from miStable.
    • Click "Labels" at the menu bar.
    • Untick the checkbox beside the word Promotions in the dropdown menu then click "Apply".
  2. Alternatively, go to Promotions tab. Left-click and hold on a miStable email.
    • Drag it from Promotions tab to Primary tab.
    • Release the mouse to drop the email into the newly selected tab.
    • Once dropped, Gmail displays a pop-up box asking if you want to make this change permanent.
    • Click "Yes" to ensure that all emails from the same “From” address will appear in the Primary tab going forward.

Mac Email Account

  1. From your inbox, open an email from the Sender.
  2. In the "From" line, click on miStable to bring up an options box.
  3. Choose "Add to Contact" from the dropdown menu.

Outlook (Windows Live Hotmail) Email Account

  1. Log in and click the "Settings" icon in the upper right-hand corner of the page. Choose "Options".
  2. Under the "Junk email" section (on left hand side of your screen), click "Safe Sender".
  3. Type in the field provided and click the "+" button.
  4. Repeat the steps for

Yahoo Email Account

  1. Log in and click the "Settings" icon at the upper right-hand corner of the page. Click "Settings".
  2. Under "Filters" section, click "Add".
  3. In the "Sender" field, enter under "Then deliver the email to the following folder" field, choose "Inbox" and click "Save".
  4. Repeat the steps for

Other Email Account

  1. Click "Options".
  2. Click "Safe senders".
  3. Add the Sender's email address to the safe senders list and click "Confirm".
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