miBilling: Credit Notes

Reasons you may need to create a Credit Note:

• Returns: When a customer returns part or all of the goods previously purchased, a credit note is issued to adjust the original invoice amount.
  Example: An invoice was sent, but the owner disagrees with a particular expense, and the trainer agrees. Instead of updating the invoice, a credit note is created.
• Cancelled Transactions: If a transaction is canceled for any reason, a credit note is used to cancel the value of the issued invoice.
  Instead of deleting the invoice, the trainer can issue a credit note for the same amount to offset it.
• Price Adjustments: If there is a change in pricing after the invoice has been issued, a credit note helps correct the invoice value.
  For instance, if a trainer made a pricing error or needs to revise a cost but doesn’t want to alter the original invoice, a credit note is created.
• Discounts & Promotions: Credit notes can be used to apply additional discounts or one-off price reductions for owners.
  Example: You forgot to apply a discount earlier or decide to give a promotional offer — a credit note can reflect that.
• Other Reasons: Such as tax corrections, unforeseen adjustments, or external costs — these can also be managed via credit notes.

In accounting, once an invoice with VAT has been issued, adjusting it directly can be difficult. The most efficient solution is often to create a credit note for the customer.

Steps to Create a Credit Note:

1. Click Billing from the left-hand menu → select Credit Notes
2. On the screen, you’ll see a list of created credit notes, where you can:
   • View details
   • Preview the email
   • Send the email
3. To create a new credit note, click the green Add button
4. Select the date for the credit note
5. Choose whether to create it for a Horse or for an Owner
6. Enter the credit amount
7. Authorise

Note:

• If you create a credit note for a horse, it will be distributed among all owners of that horse based on their ownership percentage (custom amounts can also be entered)
• The credit note will automatically be attached to the Monthly Invoice of the same month it was created