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My owner is not receiving their Horse Report – what do I do?

Work through this checklist:

  1. Was your owner added as a Contact and assigned the role of "Owner"?
  2. Was your owner added to the Horse you are reporting on? To check, search for the horse through “Manage Horses” > “Manage” > check their name is listed as an owner of that horse. If not, click “Add Owner”.
  3. Is the owner’s email address correct? To verify their email address, click Manage Contacts > search for the owner > click “Manage” then “Edit Details”.
  4. Is Horse Report is ON for that owner? To check, click Manage Contacts > search for the owner > “Manage” > “Settings” > Horse Report ON.
  5. Are the settings of their email client (such as Outlook, Gmail etc.) restricting the delivery of their Horse Report by email (i.e. is their email security too tight)?
  6. Have they recently changed their email address and not notified you?
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